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  • 4
    Apr
    2013
    10:23am, EDT

    Coast Guard searching for man missing in water at Carnival Triumph shipyard

    Bill Starling / AP

    The Carnival cruise ship Triumph is damaged after the being dislodged from its mooring at BAE shipyard during high winds Wednesday, April 3, 2013 in Mobile, Ala.

    By Tracy Connor, Staff Writer, NBC News

    The Coast Guard is searching for a worker who was thrown into the water at an Alabama shipyard where high winds also tore the Carnival Triumph from its moorings Wednesday.

    The missing employee -- identified as a 64-year-old man by NBC affiliate WPMI -- works for the company that runs the shipyard, not the cruise line, and was in a guard shack that was blown off the dock, officials told The Associated Press. A second man who was tossed into the 40-foot-deep water from the shack was rescued.

    The same 70 mph gusts pulled loose the star-crossed Triumph, which was being repaired after a February engine fire that stranded thousands of passengers at sea with backed-up toilets and dwindling food supplies.

    The 900-foot vessel drifted from one bank to another and smacked into a cargo ship before it could be secured. None of the 800 workers aboard were hurt, according to Carnival, though there was a 20-foot gash in its hull.

    Previous coverage: Carnival Triumph breaks loose from dock

    The ship, which was left adrift in the Gulf of Mexico in February with more than 4,000 passengers aboard, sustained additional damage during a storm that caused it to blow into the Mobile River. A guard fell into the water and is still missing. NBC's Kerry Sanders reports.

     

     

    69 comments

    It so sad that this man is missing after the guard shack blew over, but that has absolutely nothing to do with the Carnival Triump. The shack would have blown over without the ship being there. The headline gives the impression that the two are somehow connected.

    Show more
    Explore related topics: weather, cruise, alabama, mobile, carnival-triumph
  • 1
    Apr
    2013
    3:49am, EDT

    Carnival blames sequestration cuts for long lines at port

    Passengers aboard a Carnival cruise that returned to Fort Lauderdale, Fla., on Sunday said they spent hours in long lines waiting to get off the ship.

    The Carnival Freedom docked at Port Everglades early Sunday morning, but some passengers said they were still stuck on the ship by the afternoon, according to NBC affiliate WPTV.

    A sign posted at the port blamed the long lines on sequester cuts.

    "Due to Federal budget cuts, U.S. Customs and Border Protection staffing has been reduced and wait times may be longer than usual," the sign read. "Thank you for your understanding and patience."

    More from NBCMiami.com

    Carnival acknowledged the longer wait times and said they shouldn't affect the itinerary for the ship, which was scheduled to depart later Sunday.

    "The Customs and Immigration process for debarking guests has taken quite a bit longer than normal. It is our understanding that more than one cruise line at Port Everglades is experiencing similar circumstances," the company's statement said.

    "We do not anticipate any impact to the ship's itinerary for the next voyage which will depart later today. We regret the inconvenience our guests have experienced during today's debark and clearance process."

    NBCMiami.com

    Related:

    More trouble for Carnival: One ship stuck as a second limps home

    First suit filed after Carnival Triumph mishap

    Coast Guard finds fuel leak caused engine fire on Carnival Triumph

    72 comments

    SHUT IT Carnival! You pay LESS than 0.6% in taxes (federal, state, local, international) and you have had over 90 "events" that have required the Coast Guard to step up (at the US taxpayers expense) to save your A$$... You enslave your crew by paying them CRAP wages and yet if it weren't for your c …

    Show more
    Explore related topics: travel, delay, customs, cruise, ship, border-protection, carnival, featured, sequestration, nbcmiami, sequester
  • Updated
    15
    Mar
    2013
    8:19am, EDT

    More trouble for Carnival: One ship stuck as a second limps home

    John Halley / Reuters

    The Carnival Dream cruise ship sits moored at a facility in Philipsburg, St. Maarten, after a diesel generator malfunction. A second Carnival ship, the Legend, is also having problems.

    By John Newland, Staff Writer, NBC News

    Just a month after malfunctions brought misery to passengers on the Carnival Triumph, the Miami-based cruise line had more problems on its hands Friday, with mechanical problems leaving one of its ships stuck at port in the Caribbean island of St. Maarten and a second slowly limping toward home in Tampa.

    The Carnival Legend developed a propulsion system problem while on the last leg of a seven-day Caribbean cruise, the company said in a statement.

    Passengers looking forward to a final stop in Grand Cayman were instead spending the last days of their cruise on a slow ride home and were expected to reach Tampa on Sunday.

    The Carnival Legend is heading back to Tampa early after experiencing a "technical issue" while passengers on Carnival Dream will be flown home early due to a problem with the backup emergency generator. NBC's Gabe Gutierrez reports.

    Carnival did not specify the exact nature of the problem, saying only that the ship had “a technical issue with one of its Azipod units.” Azipod is a trademark name for a high-tech propulsion system developed by ABB Group of Switzerland, according to the ABB’s website.

    The cruise line has not said how many passengers are aboard, but the 88,500-ton ship can carry more than 2,100 people.

    “The ship’s safety systems and hotel services are all functioning normally,” Carnival said in its statement.

    A day before the Legend ran into trouble, the Carnival Dream became stuck at port in St. Maarten after its emergency diesel generator failed during a scheduled test.

    The crew had to close one public bathroom because of an overflowing toilet, and another toilet malfunctioned in a passenger cabin, Carnival spokesman Vance Gullikson said. There were periodic problems with other restrooms, as well as elevators, the company said.

    The ship’s capacity is listed at more than 3,600 passengers.

    Gullikson said the cruise line would fly the Dream's passengers either to Orlando or their home airports as the ship remained stuck in St. Maarten.

    Carnival Cruises has another stalled ship. This one suffered a problem with backup emergency generator while docked in St. Maarten. Passengers will be flown home.  NBC's Gabe Gutierrez reports. 

    It also plans to give refunds for three days’ worth of travel and offer 50 percent off a future cruise.

    Passengers aboard the Legend will be given $100-per-person credits in addition to a refund on Grand Cayman shore excursions. Carnival said it would also offer passengers a 50 percent discount on a future cruise.

    The incidents with the Legend and Dream follow a February engine fire on the Carnival Triumph that left thousands of passengers adrift for five days with overflowing toilets, food shortages and makeshift sleeping accommodations on deck. At least four lawsuits, including a class-action case, have been filed against Carnival in that incident.

    Related:

    Coast Guard: Fuel leak caused Triumph fire

    Carnival flying Dream passengers home 

    This story was originally published on Fri Mar 15, 2013 5:33 AM EDT

    363 comments

    These folks just can't catch a break. Will be interesting to see how they handle this on the PR front. Should make for a very interesting crisis communication case study in the future.

    Show more
    Explore related topics: cruise, triumph, dream, carnival, featured, legend, passengers, updated, breakdowns
  • 18
    Feb
    2013
    3:16pm, EST

    Coast Guard finds fuel leak caused engine fire on Carnival Triumph

    The Carnival Triumph fire that knocked out power and left more than 4,000 passengers and crew stranded without air conditioning, hot food or working toilets was traced to a flexible fuel oil return line. NBC's Brian Williams reports.

    By Mark Potter and Andrew Rafferty, NBC News

    Follow @NBCNewsUS

    The cause of the engine fire that left the cruise ship Carnival Triumph without power for five days was a leak in a fuel oil return line that sprayed onto a hot surface, the Coast Guard announced Monday.

    Lt. Cmdr. Teresa Hatfield, head of the U.S. Coast Guard Marine Casualty Investigation Team, said the oil caught fire when it made contact with the hot surface. She said the suppression system kicked on immediately and that the ship’s crew “did a very good job” in responding.


     The fire is not suspected to have been caused intentionally.

    During a teleconference with reporters Monday, Hatfield said the damage was contained to a relatively small area of the engine room. But because the oil burned at such a high temperature, crew members had to close off the room and could not immediately put out the blaze.

    Hatfield deferred questions about when the fuel oil return lines were last inspected or why the damage had been so severe, saying only that the investigation is ongoing.

    The Coast Guard has been with the vessel since it docked in Mobile, Ala., on Thursday and is conducting interviews with both passengers and crew. The service expects to complete the onsite investigation by the end of the week.

    The Bahamas Maritime Agency is leading the investigation, but the Coast Guard and National Transportation Safety Board are leading the U.S. efforts.

    The ship left from Galveston, Texas, on Feb. 7 for a four-day cruise that was to take passengers to Mexico. On the third day, the fire broke out, leaving the 4,200 passengers and crew with no power, a scarcity of food and only a few working bathrooms.

    The final report on the incident could be six months away. Investigators are trying to determine why the fire disabled the ship.

    201 comments

    It's hard to believe they couldn't get one of the several diesels running and make some power. The electrical systems should have enough flexibility to reroute power and if the engines all shared common fuel lines/pumps shame on the designers. My guess is the fire was much worse than described and t …

    Show more
    Explore related topics: cruise, carnival, carnival-triumph
  • 16
    Feb
    2013
    2:18pm, EST

    First suit filed after Carnival Triumph mishap

    The lawsuit, which was filed in Miami by a passenger from Texas, accuses Carnival Cruise Lines of negligence and fraud. She claims she was "injured by unsafe, unsanitary and generally despicable conditions" while onboard. NBC's Mark Potter reports.

    By Berenice Garcia, Staff Writer, NBC News

    A Texas woman was the first passenger to file suit, hours after the Carnival Triumph cruise that left about 3,200 passengers adrift was towed into Mobile, Ala.

    Cassie Terry sought unspecified damages against Carnival Corp. in Miami federal court on Friday claiming she was "injured as a result of the unseaworthy, unsafe, unsanitary, and generally despicable conditions."

    Terry also claimed a "breach of maritime contract, negligence, negligent misrepresentation, and fraud."

    The cruise line has yet to issue a response. "We haven't yet seen the suit and are not in a position to comment," said Jennifer De La Cruz, a spokesperson for Carnival Cruise Lines.

    The cruiser was hobbled after an engine fire broke out on the ship, leaving the passengers without power or working bathrooms for five days.

    Mark Mazan, another passenger aboard the stricken ship, said he was less than satisfied with the crew.

    "It was mistake after mistake after mistake, incompetence to a point I've never seen," Mazan told NBC's TODAY.

    Not all agreed. Passenger Martha Vielhabe praised the cruise ship staff’s response to the crisis, calling them "absolutely fabulous and fantastic."

    Passengers spoke of their five-day floating nightmare after filing ashore on Friday. Some said that that the corridors of the Triumph began to reek of sewage, and said they stood on long lines to get food. Others said they sought refuge from the ship’s overheated interior by sleeping on the deck.

    Carnival Cruise Lines CEO Gerry Cahill apologized for the ordeal as passengers came ashore Friday. “We pride ourselves on providing our guests with a great vacation experience, and clearly we failed in this particular case,” he said.

    Because the ship is registered in the Bahamas and the fire occurred in international waters, the official investigation is being conducted by the Bahamian Maritime Authority with assistance from the United States Coast Guard and the National Transportation Safety Board.

    205 comments

    didnt think it would take long for the piranhas to start swimming. its a shame these people cant be happy to be alive.theyve forgotten rather quickly just how dangerous a fire at sea can be. Im a regular cruiser with royal carribean and have one planned at the end of march.a shipboard fire is my num …

    Show more
    Explore related topics: lawsuit, cruise, miami, carnival-triumph
  • 5
    Apr
    2012
    4:44pm, EDT

    Strip-search lawsuit exposes paradox of cruise ship passenger rights

    By Rob Lovitt, NBC News contributor

    A teenage girl is suing Carnival Cruise Lines and three of its employees, claiming she was interrogated, strip-searched and forced to urinate under the employees’ observation during a cruise last year.


    Follow @msnbc_travel

    The alleged incident is not only another potential black eye for the industry but also raises the question of what rights passengers have when at sea.

    The case in question involves an 18-year-old girl, identified only as “J.G.,” who sailed on the Carnival Sensation with her family last April. After a stop in Nassau, Bahamas, security guards detained the then-17-year-old girl on suspicion of possessing marijuana.

    According to the complaint, the agents “threatened, coerced and required J.G. to remove her panties, lift her dress to her waist and expose her nakedness to all agents in the cabin.”

    She was then allegedly forced to urinate in front of employees, who also requested she remove a tampon. J.G. claims she was subjected to a genital cavity search before being booked and escorted off the ship. The suit alleges that J.G. was placed in an adult cell in the Bahamas and subsequently assaulted.

    The cruise line vigorously disputes J.G.'s claim that she was interrogated, strip-searched and subjected to a cavity search. “Carnival does not typically comment on pending litigation but feels compelled to do so given the far-fetched claims made in this lawsuit,” spokesman Vance Gulliksen told msnbc.com.

    “The claim that the plaintiff was strip searched is patently false and obviously made in retaliation for the cruise line having disembarked the plaintiff and her mother part-way through the voyage in Nassau where the plaintiff was taken into custody by the Bahamian police.”

    Specific allegations aside, the case highlights the murky nature of jurisdiction and passenger rights on the high seas. According to legal experts, U.S. passengers are protected by U.S. laws but also subject to international maritime laws and the legally-binding contracts of their passenger tickets.

    “When you go on a cruise ship, you are in the territory of the flag of the country the ship is registered in,” said Miami-based maritime attorney Michael Winkleman of Lipcon, Margulies, Alsina & Winkleman. “But where you have a possible criminal case, different types of intervening jurisdictions can apply — the Coast Guard, the FBI — although the only real authority on the ship is the cruise line itself.”

    Story: How safe is that cruise ship anyway?

    And those tickets/contracts do give cruise lines the authority to search guests and their belongings, confiscate prohibited items and deny boarding or reboarding to passengers who refuse to comply.

    As the Carnival contract states, “All Guests agree Carnival has, at all times with or without notice, the right to enter and search Guest's stateroom, personal safe or storage spaces, or to search or screen any Guest, and/or personal effects, at any location, to ensure compliance with any of the restrictions set forth in this agreement.”

    “You’re implicitly agreeing to give them a certain authority over you,” said Winkleman, “but the question is what’s reasonable?”

    “The short answer is that, irrespective of the law of the flag, cruise lines have a responsibility to treat passengers reasonably,” said maritime lawyer Jim Walker of Walker & O’Neill in Miami. “My view is that it’s unreasonable to subject a minor to any of the conduct that’s alleged in this incident.”

    Furthermore, passengers maintain the right to object to any type of search or interrogation, he says, although there are consequences for doing so, which include refusing passengers boarding and bringing in local authorities.

    While neither Winkleman nor Walker are involved in the current litigation, both suggest that no cruise line operates under the premise that it has the right to conduct strip and cavity searches of passengers. Rather, they say, such incidents arise from the gray area of conflicting jurisdictions and the multi-cultural environment that constitutes the typical cruise.

    In fact, since all but a handful of cruise ships sail under foreign flags, the majority of onboard personnel are from foreign countries. Along with waiters, housekeepers and maintenance crews, security agents are often recruited during job fairs, conducted both in the U.S. and overseas and by both the cruise lines themselves and third-party companies.

    The nationality of the employees in the current case — Mayank Thapa, a security agent; Redentor Yuzon, an assistant housekeeping manager, and a female employee referred to only as “Leticia” — is not stated in the complaint. The suit cites the case’s “diversity of citizenship” as one reason for filing in U.S. District Court.

    “When you have a security agent from a country outside the U.S. that doesn’t recognize these types of legal protections, they’re going to act according to their own cultural values and beliefs,” Walker said. “That’s where you have the collision between the theoretical rights Americans enjoy and the actual circumstances that are presented on board a ship. That’s why these things happen.”

    Rob Lovitt is a longtime travel writer who still believes the journey is as important as the destination. Follow him at Twitter.

    Related stories:

    • Video: New details on Costa Concordia captain's blunders
    • How safe is that cruise ship anyway? 
    • Carnival Triumph sails from Gavelston after legal issue settled
    • Lawyer: Costa Concordia captain wasn't wearing his glasses

    115 comments

    One more reason not to cruise.

    Show more
    Explore related topics: cruise, carnival, featured, cruise-safety, rob-lovitt
  • 24
    Feb
    2012
    8:27pm, EST

    22 Carnival Cruise passengers robbed at gunpoint on ship-sponsored tour in Mexico

    By Dan Askin, Cruise Critic

    Updated at 12:30 p.m. ET -- Twenty-two passengers on Carnival Splendor were robbed at gunpoint Thursday while on a ship-sponsored tour in Puerto Vallarta, Mexico. 


    Follow @msnbc_travel

    At least one Mexican media outlet said the passengers were returning by bus to their ship at approximately 5 p.m. after spending time in El Nogalito, a tourist area known for its lush natural setting. Masked assailants stopped the bus and robbed the cruisers of their money, watches, cameras and other valuables. 

    There were no injuries and all passengers were returned safely to the ship, Carnival said in a statement. Numerous authorities were notified and responded to investigate, as well as assist the affected passengers, Carnival said. 

    According to informador.mx.com, the bandits have yet to be apprehended. 

    Carnival apologized to the passengers for the "unfortunate and disturbing event" and said it is working with passengers to reimburse them for lost valuables and assist with lost passports or other forms of identification. 

    On Saturday, Latitude Intl, the public relations firm representing the Puerto Vallarta Tourism Board, called Thursday's robbery an "extremely rare incident." A statement on Latitude's Facebook page said, "minutes after we learned of the incident representatives from the local and state government, tourism leaders and tour operators [moved] to provide assistance to those involved and police and the district's attorney office started their investigation."

    The tour in question — a guided nature trail excursion sold and booked through the line — has been suspended until further notice. 

    More from Cruise Critic:

    • Learn more about Carnival Cruise Lines
    • How to stay safe in port
    • Cruise ship rescues 3 men adrift in the Pacific

    The incident comes at a rough time for the beleaguered Mexican Riviera cruise region, which has seen numerous lines pull out over safety and security concerns, as well as issues with demand. Lines have primarily cut calls in Mazatlan, which has seen its scheduled ship visits plummet from 200 in 2010 to roughly a dozen in 2012, but Acapulco and Puerto Vallarta have also suffered.

    The U.S. State Department advises Americans to exercise caution when traveling to Mexico. Earlier this month, the department released its latest travel warning, updating one that had been in effect since April 2011. As with the earlier warning, it reiterated that millions of Americans safely visit the country every year and that most of the drug-related violence occurs near the Mexico-U.S. border and along drug-trafficking routes, rather than in resort towns and other tourist destinations. 

    The Carnival Splendor made headlines in November 2010 after an onboard fire paralyzed the ship for three days about 200 miles outside San Diego and stranded thousands of passengers. The repaired ship set sail again last February with two new generators and a new engine.  

    Carnival Splendor is currently sailing on a seven-day cruise that departed Long Beach, Calif., on Sunday.

    Msnbc.com contributed information to this report.

    More stories you might like:

    • Puerto Vallarta says it's safe despite Princess canceling calls
    • Mexico looks for rebound in U.S. tourists
    • Time to say adios to Mexico travel?
    • Beware the hard sell at vacation resorts


    562 comments

    Here let me sum this up for those that are Clueless, Naive and just either out to lunch or totally unaware of whats happening in MEXICO - people its worse than IRAQ Mexico has been taken over by Violent Worthless Degenerate low life Drug Cartels who will kill / murder you for any reason at all,, so  …

    Show more
    Explore related topics: cruise, featured, carnival-cruise, splendor, cruise-critic

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