The family of a 77-year-old woman dragged from her car during a traffic stop by police in Texas says a formal apology and anger-management training for the officer is needed to make things right, NBCDFW.com reported.

Lynn Bedford's videotaped arrest has gone viral, sparking opinions across the country. The video shows Sgt. Gene Geheb pulling Bedford, of Cleburne, from her sports utility vehicle after she did not hand over her license and refused to get out of the vehicle.

Her granddaughter, Aubrey McQue, sought the video from Keene police and made it public.

"There was 19 seconds from when he first initially asked her for her driver's license to when he laid his hands on her -- 19 seconds," she said.

The video shows that the officer requested Bedford's license four times before telling her that he would take her to jail if she did not give it to him.

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After Bedford told him, "Well, go ahead," he opened her car door, grabbed her arm and asked her to step out of the vehicle 10 times. He pulled her from the vehicle after she said, "I will not."

McQue said the officer's use of force was excessive.

"The video does speak for itself," she said. "Not once did she refuse to give her driver's license to him. She said, 'I'll give it to you in a minute,' and no patience was afforded to her. He controlled the entire situation, and he made it go in the direction it did. He let it escalate; he controlled that."

The officer said he stopped Bedford after he clocked her going 66 mph in a 50-mph zone. The family is not disputing the speeding citation but is fighting the charge of failure to present a driver's license.

McQue said her grandmother was speeding because she had a bladder infection and needed to get to a bathroom. The road her grandmother was on did not have a public bathroom in sight, she said.

Cop drags woman, 77, from car after ID refusal

McQue said manners and common sense on the part of the officer would have resulted in a different outcome.

"I know from experience from senior citizens and elderly people that they don't have to move faster," she said. "They take a more leisurely pace to do things, and that's the respect afforded them because they've lived so long."

Keene city administrator Bill Guinn, who has known the family for 30 years, said he called after hearing about the incident and offered to arrange a sit-down meeting with the police department.

The Bedfords have declined. The family retained an attorney but said they don't plan a lawsuit at this time.

"I feel badly for what happened, but that's the way it happened," Guinn said. "It's not the way we want anyone to feel about Keene or to see Keene. Keene is a great town, but there are these things that happen."

Sleepless and tearful
Bedford's family said this has never happened to her before. Since the video became public, her home phone constantly rings, and she hasn't slept. The family said Bedford is embarrassed, feeling like her life has been reduced to a video and Internet opinion polls about her as a person.

McQue said she was speaking on Bedford's behalf because her grandmother can't talk about the incident without crying.

"An apology would be nice, because she really is embarrassed by this -- that people think that she's a criminal. She's not a criminal," she said.

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Keene residents said they have noticed that Bedford's arrest is getting national attention.

"I have people call me from Chicago, one from Michigan, so I'm getting phone calls from people wanting to know what's going on in Keene," Dan Roberts said.

He said that everyone in town has their own opinion.

"I watched the video, and I think she was wrong," Roberts said. "She should've handed over her driver's license and ID, and it would've been all over."

But Rachel Jessup disagreed.

"More are siding with her because she's a 77-year-old lady," she said. "People feel bad for her."

"He's a cop," she said. "You expect police officers to be rational and handle situations in a more mature way."

NBC 5's Amanda Guerra contributed to this report.

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The NYCLU released an app called "Stop and Frisk Watch."

Believe you are witnessing an unlawful police stop and want to record the moment? There's an app for that, courtesy of the New York Civil Liberties Union.

The group released a free smartphone application on Wednesday that allows people to record videos of and report police “stop and frisk” activity, a practice widely denounced by civil rights groups as unjustified stops that they say mostly target minorities and almost never results in an arrest.

The appl was thoroughly criticized by the New York Police Department, which said that the tool might prove useful for criminals.

The “Stop and Frisk Watch” phone app is meant for bystanders watching a police stop, not those subject to it, the NYCLU said. Now available on Android phones, an iPhone version will launch later in the summer. It comes in English and Spanish.

“Stop and Frisk Watch is about empowering individuals and community groups to confront abusive, discriminatory policing,” NYCLU Executive Director Donna Lieberman said in a statement. “The NYPD’s own data shows that the overwhelming majority of people subjected to stop-and-frisk are black or Latino, and innocent of any wrongdoing. At a time when the [Mayor Mike] Bloomberg administration vigorously defends the status quo, our app will allow people to go beyond the data to document how each unjustified stop further corrodes trust between communities and law enforcement.”

The recording and report will be sent to the civil liberties group, which will collect the information. One of the app’s three main functions is called “listen,” in which users can learn when and where people around them are being stopped. This would be useful for community groups monitoring police activity, the NYCLU said in a statement.

New York City police stopped and questioned people 685,724 times in 2011, a more than 600 percent increase in street stops since 2002 -- Bloomberg’s first year in office -- when there were 97,296 stops, the group said in a statement. Of that, 87 percent were black or Latino, and nine out of every 10 of the people who were stopped were not arrested or ticketed.

The “stop and frisk” practice has been the subject of many protests in the city, and one of the focuses of the Occupy Wall Street movement. The NYCLU said it developed the app with Jason Van Anden, a Brooklyn-based visual artist and software developer who also created an Occupy Wall Street app, “I’m Getting Arrested.”

Deputy Police Commissioner Paul Browne denounced the app, saying criminals would find it “useful” because it would alert them to where police stops were happening. He also raised concerns about privacy issues and the rights of those being filmed, noting the group was de facto creating a “database of videos of individuals stopped by police.”

“It's one thing when providers learn what pizza or movies you like. It’s another to create a database of stops and arrests by police,” he said in an email statement. “On the plus side, the videos may capture images of suspects in the vicinity of a stop and be helpful to the police in that regard. Presumably, the NYCLU database will the names of the videographers and provide a rich vein of potential witnesses to crimes being investigated by the NYPD and other authorities.”

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