As email becomes the norm and fewer people use traditional mail, the U.S. Post Office in Westminster, Calif.’s Little Saigon neighborhood is an anomaly.

Consider it an unofficial hangout of the world’s oldest, largest, most well-established Vietnamese-American community. It’s a place where nearly 10,000 transactions still take place each month and Global Express Service recently outsold every other U.S. Post Office in the country.

"People feel like this is home," said Raymond Tran, who’s going on his 21st year at the office. "They need help and I’m here to help."

Here, hundreds of customers skip larger, closer and less-busy post offices across Southern California to connect with the Vietnamese-American community in Little Saigon.

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They send care packages around the world, especially Vietnam, and across the country to their Vietnamese relatives. They also send critical immigration paperwork.

For Tran, known for his high-pitched, infectious laugh, becoming a postal worker has been a goal since he was a teenager.

"We left for freedom," Tran said of his escape from Vietnam when he was 14. "We lost communication with my parents, my brother."

Tran spent a year in a refugee camp in Malaysia wondering if his parents, still in Vietnam, survived. He anxiously waited to hear his name during mail call, hoping for a letter from his parents.

Few letters arrived. Tran later learned the letters had been lost in the mail, and he decided then to dedicate his life to making a difference.

"I have a dream in Malaysia that one day I will be a mailman or something to deliver the mail. Everybody happy to get a piece of mail," he said.

Thirty-five years later, not losing mail remains a priority for Tran, who is married with two adult children who graduated from Southern California universities.

"Nobody helps me except here," Robert Ho, of Santa Ana, said when asked why didn’t go to a closer post office. "He helped me get my package back. The package lost in the mail was worth $500, and he got it back.”

Nearby businesses also value the unlikely hangout. Michael Vo moved his insurance business next door 20 years ago and said he has no regrets.

Tran’s supervisors also laud his performance and have filled his workplace drawers with awards for outstanding service.

"Customers value the service they get from employees at this office, especially Raymond Tran," U.S. Postal Service spokesman Richard Maher said.

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Updated at 6:58 p.m. ET: Police in Colorado confirmed Friday that a dismembered body they discovered earlier in the week in a suburban Denver park is that of 10-year-old schoolgirl Jessica Ridgeway, who went missing from her Westminster home a week ago.

"Our focus has changed from the search for Jessica to a mission of justice for Jessica," Westminster Police Chief Lee Birk said. "We realize there is a predator at large in our community."

Ridgeway began a short walk from her home to Witt Elementary School on the morning of Oct. 5 but never arrived. A massive search by hundreds of law enforcement officers was launched hours later because Jessica's mother, Sarah Ridgeway, works nights and slept through a call from school officials saying the fifth-grader wasn't there.

Ridgeway's case made national headlines in the days following her disappearance as hundreds of police officers, bloodhounds and scores of volunteers scoured the child's neighborhood looking for clues to her whereabouts. Her father, Jeremiah Bryant, who lives in Missouri, traveled to Colorado when he learned of his daughter's disappearance, police said.

“Our thoughts and prayers go out with them," Birk said, adding, "They’ve been in our hearts from the beginning."

Ridgeway's body was found about 7 miles southwest of her home, police said.

The FBI had warned residents that Ridgeway may have been abducted by someone they know and asked them to be alert for people they know who might have suddenly changed their appearance or uncharacteristically missed work.

"We need the community to be vigilant and alert, to continue to call in tips, to report suspicious incidents, and behavior,” Birk said.

Earlier Friday authorities shifted their focus in the case to appealing for help in tracking down her apparent kidnapper by releasing a behavior profile for the suspected kidnapper.

“We suspect that someone in the community knows this individual,” FBI spokesman Dave Joly said at a press conference Thursday.

In their search for Jessica, the FBI in Denver said it’s important to focus not on how this person looks but on any kind of unusual behavior.

That behavior could include missing work and appointments, leaving town, changes in alcohol and drug use, or changes in appearance, according to an FBI Denver press release.

“Somebody who’s maybe very engaged in the media coverage of this particular investigation, and maybe they’re a little annoyed by all the coverage.

AP

This image provided by the Westminster Colorado Police Department shows Jessica Ridgeway.

Former FBI profiler Clint Van Zandt said the condition of the body police found Wednesday could indicate an experienced killer.

“It’s someone who’s fully capable of doing something like this again,” Van Zandt said.  

“It could be your boss, it could be your friend, and, ultimately, it could be your family member,” Joly said. 

The Associated Press and Reuters contributed to this report.

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